Return & Refund policy

At HardwareHub, we strive to ensure you are completely satisfied with your purchase. If you encounter any issues with your product, We offer a hassle-free 15-day return and refund policy.

Return Policy

You may return items under the following conditions:

  • Change of Mind: If you change your mind about a product, you can return it within 15 days, but the return shipping costs will be your responsibility. A refund will be issued once we receive the item.
  • Defective or Faulty Items: If the product is faulty, defective, or significantly different from its description, you are entitled to a refund, replacement, or compensation for the diminished value. Minor faults will be addressed with a repair or replacement within a reasonable timeframe.
  • Packaging: Items must be returned in their original packaging. If a product is damaged due to improper packaging or during transit, the sender will bear the cost.

Exchange Policy

If you would like to exchange an item, please contact us before returning it to obtain a Return Authorization. Return shipping costs for exchanges due to change of mind, along with any additional delivery fees for the exchanged product, will be at your expense.

Refund Process

To initiate a refund, please contact our Customer Service team at shophardwarehub@gmail.com. Ensure that you provide proof of purchase to help process your request efficiently.

  • Defective Products: If the item is faulty, it may need to be assessed by our technicians or the manufacturer before a refund is issued.
  • Accessories: Refunds or exchanges require the return of all accessories, such as cables, chargers, or additional items included in the original package.
  • Commercial Use: If a product has been used for commercial or business purposes and this was not disclosed at the time of purchase, we may limit or decline a remedy. However, you may still have rights under Australian Consumer Law (ACL).

For assistance with returns, exchanges, or refunds, please contact us at shophardwarehub@gmail.com. Our team is here to ensure a smooth and hassle-free experience.